Job Title: Online Call Center Representative
Location: Gujrat, India
Job Type: Full-time/Part-time
Job Description:
We are looking for a skilled Online Call Center Representative to join our team. The candidate will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service via phone, email, or chat. The ideal candidate should have excellent communication skills, be able to multi-task, and work in a fast-paced environment.
Responsibilities:
Answer incoming calls, emails, and chat requests from customers
Provide accurate and complete information about products and services
Resolve customer complaints and concerns in a timely and professional manner
Keep d...
Job Title: Online Call Center Representative
Location: Gujrat, India
Job Type: Full-time/Part-time
Job Description:
We are looking for a skilled Online Call Center Representative to join our team. The candidate will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service via phone, email, or chat. The ideal candidate should have excellent communication skills, be able to multi-task, and work in a fast-paced environment.
Responsibilities:
Answer incoming calls, emails, and chat requests from customers
Provide accurate and complete information about products and services
Resolve customer complaints and concerns in a timely and professional manner
Keep detailed and accurate records of customer interactions and transactions
Collaborate with team members to improve customer support and communication
Maintain a positive and professional attitude towards customers and colleagues
Meet or exceed individual and team performance goals
Adapt to new software and technologies as required
Requirements:
High school diploma or equivalent
Excellent verbal and written communication skills in English and Hindi
Proven customer support experience or experience in a similar role
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office and experience with customer support software
Availability to work flexible hours including weekends and holidays
Comfortable working from home with reliable internet connection
Benefits:
Competitive salary
Performance-based incentives
Health insurance
Paid time off
Opportunities for growth and career advancement
If you are a motivated and customer-oriented individual with excellent communication skills, we encourage you to apply for this position. We are an equal opportunity employer and value diversity at our company.
