Job Title: Online Call Center Representative
Location: Gujranwala, Pakistan
Job Type: Full-time/Part-time
Job Description:
We are seeking a highly motivated Online Call Center Representative to join our team in Gujranwala. The ideal candidate should have excellent communication skills and a customer-focused mindset. You will be responsible for handling inbound and outbound calls to provide exceptional customer service to our clients.
Responsibilities:
Answering inbound calls and responding to customer inquiries
Making outbound calls to potential customers to promote our products/services
Providing information to customers about products and services
Resolving customer complaints and escalating issues when...
Job Title: Online Call Center Representative
Location: Gujranwala, Pakistan
Job Type: Full-time/Part-time
Job Description:
We are seeking a highly motivated Online Call Center Representative to join our team in Gujranwala. The ideal candidate should have excellent communication skills and a customer-focused mindset. You will be responsible for handling inbound and outbound calls to provide exceptional customer service to our clients.
Responsibilities:
Answering inbound calls and responding to customer inquiries
Making outbound calls to potential customers to promote our products/services
Providing information to customers about products and services
Resolving customer complaints and escalating issues when necessary
Maintaining accurate customer records and updating databases
Meeting daily call targets and quotas
Continuously striving to improve customer satisfaction levels
Requirements:
Excellent verbal and written communication skills in English and Urdu
Proven experience as a call center representative or a similar customer service role
Ability to handle high volume of calls and work under pressure
Excellent problem-solving and decision-making skills
Ability to multitask and manage time effectively
Proficiency in basic computer applications and CRM software
Must have a quiet and comfortable workspace with a reliable internet connection
Education and Experience:
Minimum intermediate education is required.
Previous experience in a call center or customer service role is preferred.
If you are a self-motivated individual with a passion for providing excellent customer service, then we encourage you to apply for this exciting opportunity in Gujranwala.