Job Title: Online Call Center Representative
Location: Jaranwala, Pakistan
Job Type: Full-time
Job Description:
We are currently seeking an enthusiastic and customer-focused Online Call Center Representative to join our team in Jaranwala. In this role, you will be responsible for handling incoming calls from customers, answering their queries, and providing excellent customer service.
Key Responsibilities:
Answering inbound calls from customers in a professional and courteous manner.
Providing accurate information to customers about products and services.
Resolving customer complaints and issues in a timely and efficient manner.
Taking orders from customers over the phone and processing them accurately.
M...
Job Title: Online Call Center Representative
Location: Jaranwala, Pakistan
Job Type: Full-time
Job Description:
We are currently seeking an enthusiastic and customer-focused Online Call Center Representative to join our team in Jaranwala. In this role, you will be responsible for handling incoming calls from customers, answering their queries, and providing excellent customer service.
Key Responsibilities:
Answering inbound calls from customers in a professional and courteous manner.
Providing accurate information to customers about products and services.
Resolving customer complaints and issues in a timely and efficient manner.
Taking orders from customers over the phone and processing them accurately.
Maintaining a positive and friendly attitude with customers at all times.
Documenting all customer interactions accurately in the company database.
Meeting daily call targets and quotas set by management.
Continuously improving knowledge of products and services offered by the company.
Following all company policies and procedures.
Qualifications:
High school diploma or equivalent.
Prior experience in a call center or customer service role is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.
Proficient in Microsoft Office and other computer applications.
Ability to work independently as well as part of a team.
Flexibility to work in different shifts.
We offer a competitive salary package and opportunities for career growth and development. If you are customer-focused, have excellent communication skills, and are passionate about providing exceptional service, then we would love to hear from you. Please submit your resume and cover letter to apply for this exciting opportunity.
