Job Title: Online Call Center Representative
Location: Lahore, Pakistan
Job Type: Full-time
Job Description:
We are seeking a highly motivated and customer-oriented Online Call Center Representative to join our team in Lahore. In this role, you will be responsible for providing excellent customer service through various communication channels, including phone, email, and chat.
Key Responsibilities:
Answer incoming calls, emails, and chat messages promptly and professionally
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Follow communication procedures, guidelines, and policies to ensure consistency and efficie...
Job Title: Online Call Center Representative
Location: Lahore, Pakistan
Job Type: Full-time
Job Description:
We are seeking a highly motivated and customer-oriented Online Call Center Representative to join our team in Lahore. In this role, you will be responsible for providing excellent customer service through various communication channels, including phone, email, and chat.
Key Responsibilities:
Answer incoming calls, emails, and chat messages promptly and professionally
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Follow communication procedures, guidelines, and policies to ensure consistency and efficiency
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, transactions, comments, and complaints
Maintain a high level of product knowledge to effectively and efficiently handle customer inquiries
Collaborate with other team members and departments to ensure excellent customer service delivery
Perform any other duties as assigned by management
Requirements:
Minimum education level: Bachelor's degree
At least 2 years of experience in a customer service role
Excellent communication skills, both verbal and written
Proficient in English language
Comfortable working in a fast-paced environment
Ability to multitask and manage time effectively
Strong problem-solving skills
Customer-oriented mindset
Ability to work independently and as part of a team
Proficient in Microsoft Office Suite and customer service software applications
Flexibility to work in rotating shifts, including evenings, weekends, and public holidays
If you meet the requirements and are interested in this exciting opportunity, please submit your application with your resume and a cover letter.
