Job Title: Online Call Center Agent
Location: Kamoke, Pakistan
Job Type: Full-time
Job Description:
We are looking for an experienced Online Call Center Agent to join our team in Kamoke. The successful candidate will be responsible for providing exceptional customer service through various online channels, including phone, email, and chat. The role will require you to handle a high volume of customer inquiries, resolve complaints, and maintain accurate records of customer interactions.
Responsibilities:
Answer incoming calls, emails, and chats in a timely and professional manner
Identify customer needs and provide appropriate solutions and alternatives
Handle customer complaints and provide appropriate so...
Job Title: Online Call Center Agent
Location: Kamoke, Pakistan
Job Type: Full-time
Job Description:
We are looking for an experienced Online Call Center Agent to join our team in Kamoke. The successful candidate will be responsible for providing exceptional customer service through various online channels, including phone, email, and chat. The role will require you to handle a high volume of customer inquiries, resolve complaints, and maintain accurate records of customer interactions.
Responsibilities:
Answer incoming calls, emails, and chats in a timely and professional manner
Identify customer needs and provide appropriate solutions and alternatives
Handle customer complaints and provide appropriate solutions
Manage and resolve customer queries in a timely and efficient manner
Follow communication procedures, guidelines, and policies
Maintain accurate records of customer interactions and transactions
Escalate priority issues to the appropriate departments
Keep up-to-date with product knowledge and services offered by the company
Requirements:
Proven experience as an Online Call Center Agent or similar role
Excellent communication and customer service skills
Strong problem-solving skills with a customer-focused approach
Ability to multitask and manage multiple inquiries at once
F****iarity with CRM systems and practices
Proficient in Microsoft Office and typing skills
High school diploma or equivalent; college degree preferred
Availability to work flexible hours, including weekends and holidays
We offer a competitive salary and benefits package, including medical insurance and a 401(k) plan. If you are passionate about providing excellent customer service and meet the above requirements, please submit your application today.
