Job Title: Online Call Center Representative
Location: Layyah, Pakistan (Remote)
Job Type: Full-time
Job Description:
We are currently seeking motivated and enthusiastic individuals to join our team as Online Call Center Representatives. As an Online Call Center Representative, you will be responsible for providing excellent customer service through various communication channels such as phone, email, and chat.
Responsibilities:
Respond to customer inquiries and provide solutions in a timely and professional manner.
Handle a high volume of incoming calls, emails, and chats.
Maintain accurate and updated customer information in the company database.
Follow established policies and procedures to ensure cust...
Job Title: Online Call Center Representative
Location: Layyah, Pakistan (Remote)
Job Type: Full-time
Job Description:
We are currently seeking motivated and enthusiastic individuals to join our team as Online Call Center Representatives. As an Online Call Center Representative, you will be responsible for providing excellent customer service through various communication channels such as phone, email, and chat.
Responsibilities:
Respond to customer inquiries and provide solutions in a timely and professional manner.
Handle a high volume of incoming calls, emails, and chats.
Maintain accurate and updated customer information in the company database.
Follow established policies and procedures to ensure customer satisfaction.
Escalate customer issues to the appropriate department as needed.
Meet or exceed daily, weekly and monthly performance goals.
Requirements:
High school diploma or equivalent required.
Excellent verbal and written communication skills in English and Urdu.
Comfortable working with computers and proficient in Microsoft Office Suite.
Previous experience in a customer service role preferred.
Ability to work independently with minimal supervision.
Flexibility to work in a fast-paced environment with varying shifts.
Benefits:
Competitive salary package.
Medical and life insurance.
Opportunities for career growth and development.
Dynamic and diverse work environment.
Ability to work from home/remotely.
If you are looking for a challenging and rewarding career opportunity, then we invite you to apply for this position. We welcome all qualified applicants to submit their resumes for consideration.