Job Title: Online Call Center Representative
Location: Kamalia, Pakistan
Job Type: Full-time
Job Description:
We are seeking an experienced Online Call Center Representative to join our team in Kamalia. The successful candidate will be responsible for providing excellent customer service to our clients via online channels, including phone, email, and chat. The role will require you to work in a fast-paced environment, managing multiple queries and responding promptly to customer inquiries.
Responsibilities:
Provide exceptional customer service through online channels, including phone, email, and chat
Handle a high volume of customer inquiries in a timely and efficient manner
Resolve customer issues and co...
Job Title: Online Call Center Representative
Location: Kamalia, Pakistan
Job Type: Full-time
Job Description:
We are seeking an experienced Online Call Center Representative to join our team in Kamalia. The successful candidate will be responsible for providing excellent customer service to our clients via online channels, including phone, email, and chat. The role will require you to work in a fast-paced environment, managing multiple queries and responding promptly to customer inquiries.
Responsibilities:
Provide exceptional customer service through online channels, including phone, email, and chat
Handle a high volume of customer inquiries in a timely and efficient manner
Resolve customer issues and complaints by providing appropriate solutions and alternatives within the time limits
Maintain accurate records of customer interactions and transactions
Follow communication procedures, guidelines, and policies
Identify and escalate priority issues to the appropriate departments
Stay up-to-date with product knowledge and services offered by the company
Requirements:
Proven experience as an Online Call Center Representative or similar role
Excellent communication skills and ability to handle a high volume of inquiries
Strong problem-solving skills with a customer-focused approach
Ability to work in a fast-paced environment and manage multiple tasks
F****iarity with CRM systems and practices
Proficient in Microsoft Office and typing skills
High school diploma or equivalent; college degree preferred
Availability to work flexible hours, including weekends and holidays
We offer a competitive salary and benefits package, including medical insurance and a 401(k) plan. If you are passionate about providing excellent customer service and meet the above requirements, please submit your application today.
