Online call center job available in Mandi Bahauddin

Job Title: Online Call Center Representative

Location: Mandi Bahauddin, Pakistan

Job Description:

We are seeking a highly motivated and reliable Online Call Center Representative to join our team. As an Online Call Center Representative, you will be responsible for communicating with customers over the phone, email, and chat to provide information about products or services, answer questions, and resolve complaints or issues.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat
Providing information about products or services
Resolving customer complaints or issues
Updating customer information in the company database
Escalating complex issues to the appropriate team or manager
Following up with customers to ensure satisfaction
Meeting performance metrics such as average handle time, quality assurance, and customer satisfaction
Qualifications:

Minimum of a high school diploma or equivalent
Excellent communication skills, both verbal and written
Proficient in Microsoft Office and basic computer skills
Ability to multitask and work in a fast-paced environment
Customer-focused attitude and ability to empathize with customers
Previous experience in a call center or customer service environment is preferred
Benefits:

Competitive salary
Health insurance
Paid time off
Career advancement opportunities
If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Read more