Job Title: Online Call Center Representative
Location: Raiwind, Pakistan
Job Type: Full-time
Salary: Competitive
We are seeking an enthusiastic and motivated individual to join our team as an Online Call Center Representative. The successful candidate will be responsible for providing exceptional customer service through phone, email, and chat support.
Responsibilities:
Answering customer inquiries via phone, email, and chat in a timely and professional manner
Resolving customer complaints and issues
Providing product and service information to customers
Updating customer information in the company database
Identifying and escalating priority issues to the appropriate department
Achieving and maintaining ...
Job Title: Online Call Center Representative
Location: Raiwind, Pakistan
Job Type: Full-time
Salary: Competitive
We are seeking an enthusiastic and motivated individual to join our team as an Online Call Center Representative. The successful candidate will be responsible for providing exceptional customer service through phone, email, and chat support.
Responsibilities:
Answering customer inquiries via phone, email, and chat in a timely and professional manner
Resolving customer complaints and issues
Providing product and service information to customers
Updating customer information in the company database
Identifying and escalating priority issues to the appropriate department
Achieving and maintaining performance targets and KPIs
Requirements:
Excellent communication skills in English and Urdu
Strong problem-solving skills and ability to handle difficult customers
Ability to multitask and work in a fast-paced environment
Availability to work flexible hours, including weekends and holidays
Basic computer skills and f****iarity with customer service software
Prior experience in a call center or customer service environment is preferred but not mandatory
We offer a competitive salary package and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team environment, please apply with your updated resume and cover letter.
