Online call center job available in Mianwali

Job Title: Online Call Center Representative

Location: Mianwali, Pakistan

Job Type: Full-time

Salary: Competitive salary package based on experience and skills

Job Summary:

We are seeking an enthusiastic and customer-focused Online Call Center Representative to join our team in Mianwali. As an Online Call Center Representative, you will be responsible for providing exceptional customer service by answering inbound calls, responding to customer inquiries, and resolving customer issues through various communication channels. This is a full-time position that offers a competitive salary package based on experience and skills.

Responsibilities:

Handle inbound calls and respond to customer inquiries in a professional and courteous manner.
Assist customers with their product or service-related issues and resolve complaints to their satisfaction.
Maintain accurate and up-to-date customer information in the company's database.
Provide information about company products and services to customers and promote new products or services when appropriate.
Communicate effectively with customers through various channels such as email, chat, or social media.
Meet or exceed established customer service and productivity goals.
Requirements:

High school diploma or equivalent.
Excellent verbal and written communication skills in English and Urdu.
Strong interpersonal and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous experience in a call center or customer service role is a plus.
F****iarity with CRM software is preferred.
Must have a reliable internet connection and a quiet workspace.
If you are a customer-oriented individual with excellent communication skills and the ability to provide exceptional customer service, we encourage you to apply for this exciting opportunity. Read more