Online call center job available in Kharian

Job Title: Online Call Center Representative

Location: Kharian, Pakistan

Job Type: Full-time

Salary: Competitive salary with bonuses and incentives

Job Description:

We are looking for motivated and enthusiastic individuals to join our online call center team in Kharian. As an online call center representative, you will be responsible for handling customer queries and concerns via phone, email, and chat. The ideal candidate should be able to multitask, be a good communicator, and possess excellent customer service skills.

Responsibilities:

Answering incoming calls, emails, and chat messages from customers in a professional and friendly manner
Resolving customer issues and concerns with patience and empathy
Providing product and service information to customers
Documenting all customer interactions accurately in the company's database
Following up with customers to ensure their issues have been resolved
Achieving set targets and KPIs
Requirements:

Excellent communication skills in English and Urdu
Previous experience in customer service or call center is preferred but not required
Good computer skills and ability to multitask
Ability to work in a fast-paced environment
Strong problem-solving skills
Ability to work in a team environment
Flexibility to work in different shifts
If you are looking for an exciting and challenging career in the call center industry, we encourage you to apply for this position. We offer a competitive salary with bonuses and incentives, as well as opportunities for growth and career advancement within the company.