Job Title: Online Call Center Representative
Job Location: Jhang Sadar, Pakistan (Remote)
Job Type: Full-Time
Job Summary:
We are seeking an Online Call Center Representative to join our team in Jhang Sadar. As a call center representative, you will be responsible for handling customer inquiries, providing product information, and resolving customer complaints via phone, email, or chat. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.
Responsibilities:
Answering customer inquiries and resolving complaints via phone, email, or chat
Providing product and service information to customers
Maintaining a high level of professionalism and exce...
Job Title: Online Call Center Representative
Job Location: Jhang Sadar, Pakistan (Remote)
Job Type: Full-Time
Job Summary:
We are seeking an Online Call Center Representative to join our team in Jhang Sadar. As a call center representative, you will be responsible for handling customer inquiries, providing product information, and resolving customer complaints via phone, email, or chat. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.
Responsibilities:
Answering customer inquiries and resolving complaints via phone, email, or chat
Providing product and service information to customers
Maintaining a high level of professionalism and excellent customer service
Identifying and escalating priority issues to the appropriate channels
Documenting customer interactions and maintaining accurate records
Achieving and exceeding performance metrics and goals
Adhering to company policies and procedures
Requirements:
High school diploma or equivalent
Previous experience in a call center or customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving and analytical skills
Proficiency in Microsoft Office and other relevant software
Availability to work flexible hours, including weekends and holidays
Reliable internet connection and a quiet workspace
Benefits:
Competitive salary and benefits package
Opportunity for career growth and advancement
Flexible working hours
Work from home
If you are a self-starter with a passion for customer service, we would love to hear from you. Please submit your resume and cover letter for consideration.