Job Title: Online Call Center Representative
Location: Jhelum, Pakistan
Job Type: Full-time
Job Description:
We are seeking a motivated and customer-focused Online Call Center Representative to join our team in Jhelum. As an Online Call Center Representative, you will be responsible for handling incoming customer calls, resolving customer inquiries, and maintaining customer satisfaction.
Responsibilities:
Answer incoming customer calls and respond to customer inquiries in a timely and professional manner
Provide accurate information about products and services to customers
Resolve customer complaints and concerns effectively
Process customer orders and track shipment information
Update customer informatio...
Job Title: Online Call Center Representative
Location: Jhelum, Pakistan
Job Type: Full-time
Job Description:
We are seeking a motivated and customer-focused Online Call Center Representative to join our team in Jhelum. As an Online Call Center Representative, you will be responsible for handling incoming customer calls, resolving customer inquiries, and maintaining customer satisfaction.
Responsibilities:
Answer incoming customer calls and respond to customer inquiries in a timely and professional manner
Provide accurate information about products and services to customers
Resolve customer complaints and concerns effectively
Process customer orders and track shipment information
Update customer information in the company database
Meet individual and team performance goals
Follow communication procedures, guidelines, and policies
Requirements:
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well in a team environment
Proficiency in Microsoft Office and ability to learn new software programs quickly
Prior experience in customer service or call center is a plus
We offer a competitive salary package and opportunities for growth and development within the company. If you are a self-starter with a positive attitude and excellent customer service skills, please apply with your resume and cover letter today.