Job Title: Online Call Center Representative
Location: Hafizabad, Pakistan
Job Type: Full-Time
Job Description:
We are seeking a highly motivated and skilled Online Call Center Representative to join our team in Hafizabad. As a Online Call Center Representative, you will be responsible for handling inbound and outbound calls from customers and providing excellent customer service.
Responsibilities:
Receive and handle incoming calls from customers, answering their questions and concerns, and providing information about products or services.
Make outbound calls to potential customers and follow up on previous conversations.
Build and maintain strong customer relationships by providing exceptional service an...
Job Title: Online Call Center Representative
Location: Hafizabad, Pakistan
Job Type: Full-Time
Job Description:
We are seeking a highly motivated and skilled Online Call Center Representative to join our team in Hafizabad. As a Online Call Center Representative, you will be responsible for handling inbound and outbound calls from customers and providing excellent customer service.
Responsibilities:
Receive and handle incoming calls from customers, answering their questions and concerns, and providing information about products or services.
Make outbound calls to potential customers and follow up on previous conversations.
Build and maintain strong customer relationships by providing exceptional service and resolving issues in a timely and professional manner.
Accurately document customer interactions and follow up as necessary to ensure customer satisfaction.
Collaborate with other team members to ensure a positive and efficient call center experience for all customers.
Meet and exceed performance metrics including call quality, customer satisfaction, and productivity goals.
Continuously improve knowledge of company products, services, policies, and procedures.
Requirements:
High school diploma or equivalent.
Previous experience in a call center or customer service environment is preferred.
Strong communication and interpersonal skills, both written and verbal.
Ability to multi-task and handle a high volume of calls in a fast-paced environment.
Strong problem-solving skills and the ability to think critically and creatively.
Excellent time-management skills and ability to work independently or as part of a team.
Availability to work flexible hours including evenings, weekends, and holidays.
Proficient in basic computer skills and experience with call center software is a plus.
If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity in Hafizabad.