Title: Online Call Center Representative
Location: Bahawalnagar, Pakistan
Job Type: Full-time, remote
Salary: Commensurate with experience
Job Description:
Our company is looking for an experienced Online Call Center Representative to join our team. As an Online Call Center Representative, you will be responsible for handling customer inquiries, resolving customer issues, and providing exceptional customer service over the phone and online.
Responsibilities:
Respond to customer inquiries via phone and online chat
Resolve customer issues in a timely and professional manner
Provide exceptional customer service at all times
Maintain accurate records of customer interactions and transactions
Follow up with c...
Title: Online Call Center Representative
Location: Bahawalnagar, Pakistan
Job Type: Full-time, remote
Salary: Commensurate with experience
Job Description:
Our company is looking for an experienced Online Call Center Representative to join our team. As an Online Call Center Representative, you will be responsible for handling customer inquiries, resolving customer issues, and providing exceptional customer service over the phone and online.
Responsibilities:
Respond to customer inquiries via phone and online chat
Resolve customer issues in a timely and professional manner
Provide exceptional customer service at all times
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure satisfaction and resolve any outstanding issues
Work collaboratively with team members to meet or exceed customer service goals
Attend training sessions and regularly scheduled team meetings
Adhere to company policies and procedures
Perform other duties as assigned
Requirements:
High school diploma or equivalent required; college degree preferred
Previous experience in a customer service or call center role required
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making skills
Ability to work well in a team environment
Proficiency in Microsoft Office and CRM software
Ability to work flexible hours, including evenings and weekends as needed
If you are a self-motivated and driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation, comprehensive benefits, and a supportive work environment.