Job Title: Online Call Center Representative
Job Summary:
We are looking for a highly motivated and skilled Online Call Center Representative to join our team. As an Online Call Center Representative, you will be responsible for handling customer inquiries via phone, email, and chat. You will be required to provide excellent customer service by answering questions, resolving issues, and ensuring customer satisfaction.
Responsibilities:
Answer customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services to customers
Address customer complaints and resolve issues in a calm and effective manner
Record customer information and interact...
Job Title: Online Call Center Representative
Job Summary:
We are looking for a highly motivated and skilled Online Call Center Representative to join our team. As an Online Call Center Representative, you will be responsible for handling customer inquiries via phone, email, and chat. You will be required to provide excellent customer service by answering questions, resolving issues, and ensuring customer satisfaction.
Responsibilities:
Answer customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services to customers
Address customer complaints and resolve issues in a calm and effective manner
Record customer information and interactions in a clear and concise manner
Follow up with customers to ensure their issues have been resolved
Collaborate with other departments to ensure customer satisfaction
Meet or exceed performance goals, including customer satisfaction, quality, and productivity metrics
Participate in training and development programs to improve job knowledge and skills
Requirements:
High school diploma or equivalent; some college coursework preferred
Excellent communication skills, both verbal and written
Strong customer service and problem-solving skills
Ability to multitask and manage time effectively
F****iarity with CRM software and call center technology
Ability to work independently and as part of a team
Willingness to work flexible hours, including evenings and weekends
Fluent in English and Urdu
Salary and Benefits:
Competitive salary based on experience
Medical and dental insurance
Paid time off
Professional development opportunities
If you have a passion for helping others and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team as an Online Call Center Representative in Burewala.