Online call center job available in Chunian

Job Title: Online Call Center Representative

Location: Chunian, Pakistan

Job Type: Full-time

Job Description:

We are seeking a skilled and motivated Online Call Center Representative to join our team in Chunian, Pakistan. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-centric approach. As an Online Call Center Representative, you will be responsible for responding to customer inquiries and providing them with accurate information about our products and services.

Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner
Provide customers with accurate information about our products and services
Resolve customer issues and complaints by researching and identifying solutions, escalating unresolved problems to the appropriate team members as needed
Meet or exceed performance goals including customer satisfaction, attendance, and quality assurance metrics
Communicate effectively with team members and management to ensure timely resolution of customer issues
Maintain accurate records of customer interactions and transactions
Follow communication procedures, guidelines, and policies
Requirements:

Excellent communication skills (both written and verbal)
Strong problem-solving and analytical abilities
Customer-centric approach with a desire to provide exceptional service
Ability to work in a fast-paced environment
F****iarity with call center software and technology
Ability to work flexible hours, including weekends and holidays
High school diploma or equivalent; some college or relevant experience preferred
If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity in Chunian. Read more